FAQS

You Asked, We Answered

To fully support our customers, we’ve compiled a comprehensive collection of the most frequently answered questions. Take a look below, and if your question isn’t covered, don’t hesitate in reaching out.

Order Today

DO YOU PROVIDE DELIVERY SERVICES FOR ALL PRODUCTS?

Yes. We provide delivery services within Nairobi and the surrounding Counties.

WHAT IF THE PRODUCT I ORDERED IS DEFECTIVE, INCORRECT OR DAMAGED?

If a product is defective, incorrect or damaged, please let us know as soon as possible and we will replace or give a refund.

HOW DO I PAY FOR THE PRODUCTS?

We accept Mpesa, CashApp, Sendwave, and you can also pay cash at the store.

HOW LONG DOES IT TAKE TO DELIVER PRODUCTS?

We deliver within 1 or 2 business days. Please let us know if you want your order expedited. You can also specify a delivery time when placing an order.